Deposit and Cancellation Policy

Time management is critical to our operations, so please understand & carefully read our policies listed below.

Deposit Policy

  • We require all clients to make a $15 deposit to secure their appointments.

This amount will be credited toward the final price of your detailing service. We aren't charging you anything extra; we simply take the deposit and subtract that from the final detail price upon completion.

Appointment Time Slots Are Confirmed Via Deposit on a First-come, First-served Basis.

Once you have booked an appointment, we will reserve time exclusively for you. Unfortunately, we must require deposits to avoid unexpected last-minute no-shows, cancellations, or reschedules, which can cause various issues for a small business like ours.

Cancellation Policy

  • We understand that some things may be beyond your control and that life gets in the way.

That's why we keep our deposit low to ensure you're serious about the service. Our goal is to offer a convenient yet professional detail service to every customer who books. However, 24 hours of notice will be required to cancel or reschedule your car detail.

If you need to cancel/reschedule within 24 hours of your appointment, a new deposit must be made on the new appointment. Same-day cancellations will not be accepted or refunded unless the owner approves and waives the fee due to bad weather, equipment failure, or staffing levels. Deposits are non-refundable if we arrive and service cannot be completed for reasons such as refusal of service, incorrect service selection, time constraints, or unagreeable price.

No Shows Policy

  • All confirmed vehicles must be present and accessible upon arrival at the appointment.

Flash Detailing MD will wait no longer than 15 minutes after arrival before canceling the appointment, which will result in forfeiture of the deposit. If keys are not present or we show up to the set detailing appointment without you being there, the deposit will be forfeited.

Bad weather Conditions​As a mobile business, weather can be out of our control; therefore, there won't be any added fees to your details if there's bad weather and we can't operate. We will simply reach out to you and reschedule your appointment for the soonest availability. 

STILL NOT SURE?

Frequently Asked Questions

How much will the deposit be?

The deposit will be $15 and will be required to secure your slot on our calendar.

Is the deposit used as credit to my full price?

Yes, the deposit is used towards the final price of your detail service. We aren't charging you anything extra; we simply subtract the deposit from the final price.

Can’t you just schedule my appointment without a deposit?

We want your business and will make you our priority when servicing. However, we can’t secure any appointments without a deposit. Even though we trust all clients will be available for their appointments, it is not in our best interest to risk cancellations and no-shows. 

What if the weather is bad? Do I get my deposit back?

Weather plays a huge role in being mobile and working outdoors; if the weather is bad and we cannot operate, we will contact you to reschedule, and you will not be charged another deposit fee. 

What if something comes up, and I must Cancel at the Last Minute?

If you cancel or reschedule your detailing appointment more than 24 hours before it is scheduled, we will hold the deposit fee, and no new deposit will be required for the next detail appointment. If you need to cancel/reschedule within 24 hours of your appointment, a new deposit must be made on the new appointment. Same-day cancellations will not be accepted or refunded.